To view the video volumes you will need to have QuickTime® version 7 or later installed on your machines and it needs to be designated to handle RTSP streams. 1
Steps for downloading and installing QuickTime:
Step 1: To download QuickTime® please go to http://www.apple.com/quicktime.
Step 2: Click [Free Download Now].
Step 3: Click [Save File].
Step 4: Locate the saved iTunesSetup file and double-click on the icon to begin install.
Step 5: Once QuickTime is installed, change the player settings so that it is your default player.
Step 6: Click [Edit], [Preferences] and then [QuickTime Preferences].
Step 7: Under the File Types tab, check the following boxes “Streaming - Streaming Movies,” “MPEG – MPEG system, video and audio files” and “MP3 – MPEG layer III movies and streams.”
Step 8: Click [OK].
Steps to make sure that QuickTime® is the application designated to handle RTSP streams:
Step 1: Open the QuickTime® control panel (in the Windows Control Panel or Mac OS X System Preferences)
Step 2: In Windows, click the File Types tab. On Mac OS X, click the Advanced tab and then click the MIME Settings… button.
Step 3: In the list, expand the Streaming item and ensure that RTSP is checked.
Step 4: Try again after closing all web browser windows (at a minimum) or restarting the computer (preferred).
If you are still having issues viewing files, it may be the browser. Mozilla Firefox is the preferred browser for viewing QuickTime videos. You can download a free copy of Firefox at http://www.getfirefox.com
Steps for downloading Firefox:
Step 1: Click [Download Firefox - Free].
Step 2: Click [Save] and select a location to save your file.
Step 3: After the download is complete, click [Run].
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